Terms and Conditions

Introduction and License

These Terms and Conditions (“Terms”) govern your use of the services provided by Spinrise, operated by Tobique Gaming Commission, which is licensed to offer real-money gambling services, including online pokies. By accessing or using our platform, you agree to comply with these Terms in full. The services offered include online pokies, table games, and other gaming options available on our website.

Eligibility

To participate in the services offered by Spinrise, you must be at least 18 years of age. Users from jurisdictions where gambling is prohibited are not eligible to create an account or use our services. It is your responsibility to ensure that you comply with the legal requirements of your jurisdiction.

Account Rules

• Only one account is permitted per individual.
• Users must complete mandatory Know Your Customer (KYC) verification before engaging in any real-money gaming.
• You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
• Any misuse of accounts, including but not limited to sharing login details or using another person’s account, may result in account suspension or termination.

Deposits and Withdrawals

• All transactions must comply with applicable Anti-Money Laundering (AML) regulations.
• Players must provide valid identification and verification documents when making deposits or withdrawals.
• Deposits must be made through approved payment methods as outlined on the website.
• Withdrawal requests will be processed within 3 to 5 business days, subject to verification requirements and compliance checks.

Prohibited Activities

Engaging in the following activities is strictly prohibited:

• Cheating or attempting to manipulate game outcomes.
• Fraudulent activity or misrepresentation of identity.
• Bonus abuse, including the exploitation of promotions in a manner not intended by Spinrise.
• The use of automated systems or bots to play games.
• Any unauthorized manipulation of gameplay or system errors.

Limitation of Liability and Termination

Spinrise reserves the right to suspend, restrict, or permanently close accounts if:

• There are violations of these Terms or any applicable laws.
• There is suspicion of fraudulent or unethical behavior.
• Regulatory requirements necessitate account action.
• Spinrise identifies any security concerns regarding your account.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms that will be outlined at the time of the offer.
• Players must opt-in to receive bonuses, and any bonus funds are subject to wagering requirements prior to withdrawal.
• Spinrise reserves the right to modify or cancel promotions at its discretion.

Fair Play and Game Integrity Rules

Spinrise is committed to maintaining a fair gaming environment. All games are regularly tested for fairness and compliance with industry standards. Players are encouraged to report any suspected irregularities or fraudulent activities.

Fraud Prevention and Security Monitoring

To protect our players and maintain the integrity of our gaming environment, Spinrise employs advanced security measures, including:

• Real-time monitoring of transactions for fraudulent activity.
• Regular audits of gaming outcomes and random number generators.
• Compliance with data protection regulations to safeguard player information.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players should first attempt to resolve the issue by contacting customer support. If a satisfactory resolution is not achieved, players may escalate the matter through the following process:

1. Submit a formal complaint detailing the issue.
2. Wait for a response from Spinrise, which will be provided within 72 hours.
3. If unresolved, players may refer to an external dispute resolution service as outlined on our website.

Governing Law and Jurisdiction

These Terms are governed by the laws of Australia. Any disputes arising from the use of Spinrise’s services will be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

Spinrise is dedicated to promoting responsible gambling. We provide various tools to assist players, including:

• Deposit limits to help manage your spending.
• Self-exclusion options for players needing a break from gaming.
• Access to resources for gambling support and advice.

By participating in our services, you acknowledge that you have read and understood these Terms and agree to abide by them. Spinrise is committed to providing a safe and enjoyable gaming environment for all players.